United Rentals - TERRIBLE
Reserved a high lift on 7/10 from Sioux Falls United Rental to be delivered on 7/23 to the jobsite. Today, 7/24, we got to the jobsite and no lift.
I called and was told that they did not have any available, sorry! WHAT??! Trying to unload semi's without a lift? After the 3rd phone call one rep told me he could possibly get one from Sioux City.
IF that was the case, shouldn't they have gotten one from there to begin with? And no one notified us that they were not delivering one.
No one wants to help rectify their mistake, just left us high and dry, "sorry, we just don't have enough equipment!" Why do you reserve in advance? POOR business ethics all the way around.
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.
United Rentals Cons: Whole experience.
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